We will ship your product as it becomes available. Usually, products ship by the next business day after they are received into inventory. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order for any regular stocked items that were on back order and have not yet shipped at any time prior to those items shipping. If an out-of-stock item has shipped and you wish to cancel or return the item you will need to get an RMA so that item can be returned and you can get a refund.
There are NO refunds or cancellations on Special Order or Custom / Made to Order items. These types of items are "non-cancellable" and "non-refundable". NO exceptions.